What is the relationship between control and resistance in organisations? Use relevant theoretical approaches and illustrative examples in your answer.
The management of organisations across the globe play a critical role in defining their success in the fast changing environment. In particular, the management focuses on controlling the behaviour of different groups of people within organisations with the aim of influencing behaviour that contribute to better performance levels. To achieve this, the management relies on management control. Over the years, researchers and scholars have developed different management control approaches to enhance how they influence people’s behaviour within their domains to guarantee high performance levels. In their analysis, Bedford, Malmi and Sandelin (2016) argue that through adopting an appropriate management control, organisations are able to align individual and group behaviour towards intended objectives. Despite the role that control play in organisations, there is a need to observe that employees often resist any form of control, thus undermining the effectiveness of different management control practices. Speaking from this perspective, this paper explores the relationship between control and resistance in organisations using different theoretical approaches and illustrative examples. The paper will first look at management control in organisation, and then employee resistance before looking at how the two relate with each other.
Management control in organisations 组织中的管理控制
To begin with, researchers and scholars define management control as the process of managing organisations and enabling them to develop viable patterns of activities in a changing environment (Berry, Broadbent and Otley 2018). According to Lebas and Weigenstein (1986), management control entails the process through which organisations guarantee that is sub-units act in a cooperative and coordinated way and as such, provide a platform for obtaining and optimally using resources, thus creating an avenue for the organisation in question to achieve its goals. In this regards, management control focuses on encouragement certain behaviour of different organisational participant in order to ensure that such behaviour support the goals and objectives of the organisation in question. For instance, to improve punctuality as well as reduce absenteeism without permission, the management may opt to introduce biometric scanners that allow employees to check in and check out when entering and leaving the organisation’s premises. Notably, through the use of such control measures, employees are forced to come to work early and regularly to ensure that they do not received negative score on their attendance and punctuality score. In this regard, there is a perception that such measures help employers to receive employee service that is equivalent to what they are paying as wages and salaries. This is particularly the case considering the fact that management control focuses on making certain actions and behaviours desirable and likely to occur within the organisation.