Compliance Analysis and Promotion 合规性分析和推广
A. Discuss how you would promote internal compliance (a practical plan or policy that you would implement) within the Supermarket chain of 1 (one) of the following or other relevant one: quality management.
The 21st century has witnessed significant increase in competition in the retail industry across the globe. Such competition threatens the current and future survival of retail stores, and particularly, supermarkets. Speaking from this perspective, promoting quality management as a critical element of internal compliance is a critical foundation upon which a supermarket can rely on to enhance its competitiveness. Importantly, one of the ways to promote internal compliance as far as quality management is concerned is through the establishment of an organizational culture the supports the tenets of quality management. In reference to Irani, Beskese and Love (2004), the existing organisational culture within a business plays an instrumental role in determining how employees behave as well as respond to issues as far as corporate culture is concerned. In this case, establishing a corporate culture that promotes quality is critical for successful implementation of the quality management principles within the supermarket. For instance, the supermarket needs to create a culture that promotes the need for continuous improvement in not only product quality but also service delivery.
Apart from creating a corporate culture that supports quality management, there is a need to empower employees in order to ensure that they successfully and effectively implement policies that support quality improvement in the supermarket. One of the critical ways of empowering employees to ensure successful promotion of internal compliance to quality management is through training of employees on different aspects of quality management. Research and studies indicate that without training of employees, it is difficult to implement different internal compliance policies because of a disconnection between employees and the management on what needs to be done (Kaynak, 2003). This is further emphasised by Moore (2008) who notes that whereas quality management is concerned with elements such as processes, machines, measurements and materials, human resources play a critical implementation role. Therefore, there is a need to train employees and as such, help them gain understanding on the specific quality management standards that they need to adhere to when discharging their duties in the supermarket. Furthermore, to ensure continuous quality management, training of employees should not just be a one-time event but rather a continuous process that will be conducted periodically to ensure consistent internal compliance. Such trainings should also be accompanied by evaluations to ensure that gauge the performance of employees against the desired quality management principles that the supermarket intends to comply. This will is helpful to not only identify areas of non-compliance but also to identify areas where employees need further training to enhance their capacity to comply with these quality standards.