In addition to these, the supermarket needs to cultivate a cordial relationship between the management and the employees as a way of promoting internal compliance as far as quality management is concerned. Notably, in most cases, employees tend to resist different changes that are introduced by the management for fear that such changes could have negative consequences upon their employment. However, when the two have a mutual understanding, they create a platform for establishment of different internal compliance measures without the risks of resistance from employees. For instance, Verhezen (2010) observes that genuine dialogues between the management and employees enhance understanding and create a mindful awareness on different quality management issues and as such, induce trust that embrace compliance with different quality standards. With this in mind, considering the fact that quality management is dynamic rather than static, this implies that the supermarket will from time to time seek to implement different changes, either minor or major, in order to ensure consistent compliance with quality standards. While this is the case, develop a good relationship between the management and employees will facilitate easy acceptance, adoption and implementation of these quality standards.
B. Discuss how you would promote external compliance (a practical plan or policy that you would implement) within the Supermarket chain of 1 (one) of the following or other relevant one:
Apart from internal compliance, supermarkets are required to adhere to different external compliances. Among these include the laws and regulations. To begin with, just as in the case of internal compliance, promoting external compliance requires different players within the supermarket to gain a solid understanding of different laws and regulations that not only affect the supermarket but also individuals working within such an environment. Speaking from this point of view, there is a need to educate employees on different laws and regulations that affect them as they work for the supermarket. For instance, employees who work in the foodstuff sections of the supermarket need to be educated on different health laws and regulations. In a similar way, all employees of the supermarkets need to be educated on different laws and regulations that government their employment with the supermarkets, and how they can address grievances whenever they feel that these laws have not been adhered to. Thus, creating awareness is the fundamental foundation and as such, the first steps towards promoting external compliance to laws and regulations.
Apart from educating employees on different laws and regulations that affect them at the place of work, there is also a need for the management to develop a risk-averse culture in the management of the supermarket as far as external compliance is concerned. In reference to Guiso and Paiella (2008), a risk aversion culture is an attitude or mentality that avoids taking risks with respect to certain issues in businesses and/or organizations. Speaking from this perspective, whereas the management needs to nurture a culture that can risks in different aspects as far as the management of the supermarket is concerned such as expanding their business to other markets, they need to maintain a risk averse attitude as far as compliance to laws and regulations is concerned. In this case, the management of supermarket needs to focus on avoiding risks that could arise because of non-compliance to different laws and regulations. This will not only enhance its relationship with the government and other regulatory bodies, but also improve its internal environment since compliance to laws and regulations such as employment laws is likely to boost this supermarket’s relationship with its employees. In addition, the supermarket needs to nurture the culture of ethics in its management practices. In this case, through promoting ethical behavior and management practices, the supermarket will find it easier to adhere to different industry standards, laws and regulations.